Visitor Management System (VMS)

A Visitor Management System (VMS) is designed to manage and streamline the process of welcoming, tracking and monitoring visitors within a property. The role of these systems has evolved with new technologies like geofencing and QR code access, allowing the guest experience to start digitally before arrival. Post-pandemic, there has been a rise in contactless visitor management solutions to reduce the need for physical check-ins and touchscreens. Apple Wallet visitor passes offer medium-term access for repeat visitors and can integrate with access control systems, enabling seamless entry from invitation to office access. Visitor management solutions can also provide sustainable travel suggestions, indoor wayfinding, and gather feedback on visitor experiences, which can be reported back to owners and operators to showcase improvements.

From a compliance perspective, a holistic deployment of visitor management systems can be critical for fire roll calls and tests, tracking the total number of occupants, including contractors and visitors. Despite the benefits, over 50% of buildings still use paper visitor management passes, and widespread adoption has not yet been achieved. Visitor management systems offer features like pre-registration, ID verification, access control integration, host notifications, badge printing, real-time tracking, and advanced reporting. These features improve operational efficiency, security and visitor experience.